animoPrivacy Policy

This page describes what we collect when you use animo and how we keep that data protected. We collect personal information — your name, email, address, phone number, and identity documents — to verify your account and comply with financial regulations. We also collect payment data, transaction history, and game activity to process your deposits and withdrawals and to detect fraud.

We at animo do not sell your personal data to third parties. We share your information only with payment processors, banking partners, and compliance authorities as required by law. Your data is encrypted during transmission and stored securely on our servers. We retain your data only as long as necessary to serve your account and meet legal obligations.

By using animo, you consent to the data practices described in this policy. If you do not agree with how we handle your data, you should not use our platform.

What data we collect on animo

We collect several categories of data when you use animo. First, we collect account information — your legal name, date of birth, email address, phone number, and residential address. This information is required to open your account and verify your identity before your first withdrawal.

Second, we collect identity documents — a photo of your ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or rental agreement). We use these documents to confirm your identity and prevent fraud. We store these documents securely and never share them with third parties except as required by law.

Payment and transaction data on animo

When you deposit or withdraw funds on animo, we collect payment information — your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual account), the amount, and the date and time of the transaction. We do not store your full payment credentials — your e-wallet password or bank PIN — on our servers. We pass this sensitive data directly to our payment processors, who handle the actual transfer.

We retain your transaction history in your animo account so you can review your deposit and withdrawal records at any time. This history is encrypted and accessible only to you and our support team.

Game activity and device data on animo

We collect data about your game play on animo — which games you access, your bet amounts, your results, and the time you played. We use this data to calculate your account balance, detect unusual patterns that might indicate fraud or collusion, and improve our game offerings. We also collect your device information — your browser type, operating system, and IP address — to detect unauthorized access and prevent account takeover.

How we use and protect your data on animo

We use your data for specific purposes: to verify your identity, process your deposits and withdrawals, calculate your account balance, detect fraud, comply with financial regulations, and respond to your support requests. We do not use your data for marketing or advertising without your explicit consent. We do not sell your data to third parties.

We at animo protect your data through encryption, secure servers, and access controls. Your personal information is encrypted during transmission to our servers and at rest in our database. Only authorized animo staff can access your data, and we log all access for security audits. Our servers are located in secure data centers with physical security and backup power systems.

Third parties and data sharing on animo

We share your data with third parties only when necessary to provide our service or comply with law. Our payment processors — the companies that handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual-account transfers — receive your payment information to process your transactions. These processors are bound by confidentiality agreements and use your data only to complete your transfer.

We may share your data with financial authorities, tax agencies, and law enforcement if required by law or court order. We do not voluntarily share your data with these entities — we respond only to legal requests. If we receive a request for your data, we notify you unless the law prohibits us from doing so.

Your rights regarding data on animo

You have the right to access your personal data on animo at any time. Your account dashboard displays your profile information, transaction history, and game activity. You can update your email, phone number, or address through your account settings. If you need to update your identity documents, contact our support team.

You have the right to request deletion of your animo account and associated data. However, we may retain some data for legal and compliance purposes — for example, transaction records required by financial regulators. If you request account deletion, contact our support team with your account details. We process deletion requests within our standard timeframe.

Data retention and policy changes on animo

We retain your personal data as long as your animo account is active. If you close your account, we retain your data for a retention period required by financial regulations — typically several years — to comply with anti-money-laundering and tax reporting obligations. After this period, we delete your data unless we are required by law to retain it longer.

We may update this privacy policy at any time. Changes are effective immediately upon posting to this page. We recommend reviewing this policy regularly. If we make material changes that affect how we use your data, we notify active account holders via email. Continued use of animo after notification indicates your acceptance of the updated policy.

We at animo take your privacy seriously. If you have questions about how we handle your data, contact our support team through your account. If you believe we have mishandled your data or violated this policy, you can file a complaint with your local data protection authority.